Frequently Asked Questions

How do I pay open fines for my child?
Click the "Your Family" button. Select a student from your list. Select "Pay Fines/Fees" from the list of links. Click the checkboxes of the fines you'd like to pay, and click the "Pay Selected Fines/Fees" button. The fines you have chosen will be added to your shopping cart.

How can I change my user name, password, or contact information?
Only the password can be updated for Student Accounts.  All other updates will be overwritten with the nightly load from the Student System. Please update contact information through your student's school registrar.
Click the "Your Account" text link at the very top of every page. This will take you to a form which is filled in with the information you submitted when you signed up (or from the information received from the School District website). Change any information and click the "Update Account Information" button.

How can I print fine/fee and purchase ledgers for my student?
Click the "Your Family" button. Select a student from your list. Select "Purchase History" or "Unpaid Fines/Fees" from the list of links. This will open a pop-up window listing all fines or all receipts for the selected student. Click the printer icon at the top of the report to to print out the fine/fee or receipt ledger.

How can I purchase items which are available to my students?
Click the "Your Family" button. Select a student from your list. Select "Items at Student's School" from the list of links. This will take you to a page displaying products available to the selected student.

Why was my credit or debit card declined?
If your card has been declined, please ensure that:
- your credit card is either a Visa or Mastercard credit or debit card.
   Note: bank cards and check guarantee cards are not accepted.
- your card has an expiration date of the current month or later
- your credit card number has been entered correctly (no dashes or spaces)
- the address associated with the card matches the address you've entered into the form
- the 3-digit security code on the back of your card is entered correctly.